new menu now available across all stores in the UAE

Delivery & Returns

Once you have selected your order from the menu of your chosen Delivery location you will be given the opportunity to submit your order by clicking on the "Complete Order" button. Please note it is important that you check the information that you enter and correct any errors before clicking on the “Complete Order " button since once you click on this input errors cannot be corrected. If at any time prior to you clicking on the “Complete Order” button, you decide that you do not wish to proceed with your order, you should close the application window.

On receipt of your payment, Jones the Grocer will begin processing your order and we will send you a notification by email that the payment has been received and that your order is being processed. Where any payment you make is not authorized, you will be returned to the previous page on the Website and we shall not be obliged to provide the services. Please note that once you have made your order and your payment has been authorized you will not be able to cancel your order nor will you be entitled to a refund using the website. If you wish to return a product, you must contact us within 7 days of receiving the product. For refunds, returns on non-retail products, cancellation penalties will apply. Please contact us by telephone on the number shown on this website to amend or cancel the order details. The customer care advisor will be able to assist you in amending or cancelling the order if it will possible. Jones the Grocer will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE. Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement. Refunds will be done only through the Original Mode of Payment.

Please note that from time to time there may be delays with processing payments and transactions, on occasion this can take up to sixty (60) days to be deducted from your bank account.

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