created by a group of passionate hong kong designers, every design is a symbol of ongoing progress and infinite possibility. "the very things that hold you down are going to lift you up." - dumbo
ideal with any loose tea such as japanese sencha green tea.
Roast Orders: Full refund for cancellations more than 72 hours prior to the pick-up date and time.
50% refund for cancellations between 24 hrs – 72 hrs of pick-up date and time.
No refund for cancellations within 24 hrs of pick-up date and time.
REFUND PROCESSING - The refund will be processed depending on the refund method you chose. Please note it may can take up to thirty (30) days for the refund to show up on your original payment method.
Product Delivery: Deliveries are done within 48 hours. You will be contacted by a customer care adviser upon receipt of your order to arrange a suitable time for delivery.
Food Delivery: Food delivery links on this website are via our home delivery partners and any food delivery order will be fulfilled directly on their site. All food items will be delivered in our takeaway boxes.
Cheese Box Subscription Delivery: For subscriptions delivery will be on the last Thursday of subscribed months. Please ensure someone will be present to refrigerate the cheese within 1 hour of delivery.
Catering Delivery: All orders must be placed 48 hours in advance. Once you have selected your order from the menu(s) you will be given the opportunity to submit your order by clicking on the "Complete Order" button. Please note it is important that you check the information that you enter and correct any errors before clicking on the “Complete Order " button since once you click on this input errors cannot be corrected. If at any time prior to you clicking on the “Complete Order” button, you decide that you do not wish to proceed with your order, you should close the application window.
Our catering team will get in touch with you to confirm the order and delivery date & time.
Delivery, Payment & Returns:
On receipt of your payment, Jones the Grocer will begin processing your order and we will send you a notification by email that the payment has been received and that your order is being processed. Where any payment you make is not authorised, you will be returned to the previous page on the Website and we shall not be obliged to provide the services. Please note that once you have made your order and your payment has been authorised you will not be able to cancel your order nor will you be entitled to a refund using the website.
If you wish to return a product, you must contact us within 7 days of receiving the product. For refunds, returns on non-retail products, cancellation penalties will apply. There will be no refunds for cheese subscriptions. Please contact us by telephone on the number shown on this website to amend or cancel the order details. The customer care adviser will be able to assist you in amending or cancelling the order if it will possible. All returns must be processed in store. We will not be able to arrange a courier to collect items for a return or exchange. Perishable items are not eligible for returns.
Please note that from time to time there may be delays with processing payments and transactions, on occasion this can take up to sixty (60) days to be deducted from your bank account.